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Privacy Policy

Last Updated: October 21, 2026

Introduction

Acuity Platforms Inc. ("Acuity AI", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (Acuity Studios and c4pture), our website, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Where required by law (including GDPR, UK GDPR, and the California Consumer Privacy Act, as amended by the CPRA), we will seek your consent before processing your personal information.

Information We Collect

We may collect several types of information from and about users of our Service, including:

  • Account Information: Your name, email address, sign-in details (including when you sign in with Google or Apple), country, and the version of our Terms you have accepted.
  • Payout Information: The details needed to pay you, such as your PayPal email address, and records of your earnings and withdrawals.
  • Video and Sensor Data: Video, audio and motion-sensor data that you choose to record and submit through our application, together with technical information about each recording, such as its frame rate, resolution, sensor timing and motion statistics.
  • Device Information: Your device's model, operating system and app version, memory and storage capacity, an identifier for your installation of the App, and the characteristics of its camera and motion sensors.
  • Network Measurements: Information about the mobile and Wi-Fi networks your device uses, including your mobile network operator and country code, the network type (for example 4G or 5G), signal strength and quality, the identifiers and frequencies of the mobile cells your device can see, Wi-Fi signal strength, frequency and link speed, and the speed, latency and reliability of your connection. The App also occasionally runs speed tests by downloading and uploading test data. We do not collect the name or hardware address of Wi-Fi networks; the App replaces them on your device with an irreversible code.
  • Location Data: With your permission, we use your device's precise location while you record (for motion tracking) and while you use the App (to place network measurements). We store the location of network measurements only to an area of about 150 metres and never store your exact coordinates. Measurements the App takes in the background, while your device is charging, do not use your location.
  • Support Conversations: Messages you send to our support team or to the automated support assistant in the App.
  • App Integrity Information: Signals from Apple and Google that indicate whether requests come from a genuine copy of the App on a genuine device, and your app version.
  • Usage Data: Information about how you access and use our Service, including your device's IP address, browser type, operating system, and the actions you take in the App.
  • Categories of Information under CCPA/CPRA: We may collect identifiers (e.g., name, email, device and installation identifiers), commercial information (records of tasks, earnings and payouts), internet or other electronic network activity (usage data and network measurements), geolocation data, audio and visual information (recordings), and inferences drawn from your use of the Service. Precise geolocation is "sensitive personal information" under California law.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our Service
  • Training artificial intelligence and robotic perception models
  • Creating datasets for our customers, including video datasets and datasets about network quality and devices
  • Assessing the quality of the recordings and data you contribute
  • Paying you and preventing fraud, including verifying that requests come from genuine devices and genuine copies of the App
  • Developing new products, services, and features
  • Providing support, including through our automated support assistant
  • Communicating with you about updates, security alerts, and support, including by push notification
  • Measuring how people find and install our App
  • Monitoring and analyzing trends, usage, and activities
  • Detecting, preventing, and addressing technical issues
  • Complying with legal obligations and responding to lawful requests

Legal Bases for Processing

Where GDPR or UK GDPR applies, we rely on the following legal bases: performance of our contract with you (to run your account, process your recordings and pay you); your consent (for precise location, and where we ask for it before collecting other information); our legitimate interests (to secure the Service, prevent fraud, improve the Service, and create and license datasets, balanced against your rights); and compliance with legal obligations. Where we rely on consent, you can withdraw it at any time.

Data Anonymization and Security

Video data you submit is processed to remove personally identifiable information before being used in our AI training datasets. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including encryption in transit.

Where required by GDPR, UK GDPR, or applicable U.S. state laws, we conduct Data Protection Impact Assessments (DPIAs) for high-risk processing and ensure that any third-party processors provide equivalent safeguards.

Sharing Your Information

We may share your information in the following situations:

  • With Dataset Customers: We license or sell datasets to third parties, such as companies developing artificial intelligence and robotics, mobile network operators, network analytics companies, technology companies, and researchers. These datasets may include:

    • your recordings, with the technical information about them and the characteristics of the device that recorded them; and
    • network and device measurements, either combined into statistics by area, network operator, network type and time, or as individual measurements with the area where each was taken (to about 150 metres).

    Datasets never include your name, email address, account details or payout information. Where a dataset lets a customer group data from the same contributor or device, it uses identifiers that are specific to that customer and cannot be used to link its data to data held by other customers.

  • With Service Providers: We share information with vendors who perform services on our behalf under contract, including cloud hosting and storage (Amazon Web Services), app infrastructure, analytics, crash reporting and push notifications (Google Firebase), app integrity checks (Apple and Google), install attribution (AppsFlyer), payments (such as PayPal), and our automated support assistant (Anthropic, which processes the messages you send to it).

  • For Research Purposes: We may share anonymized data with research partners to advance AI and robotics technology.

  • For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities.

  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

  • With Your Consent: Where required by law, we will only share your personal information with third parties if you have consented to such sharing.

Under California law, providing data to dataset customers may be a "sale" or "sharing" of personal information. See "Your Rights" below for how to opt out.

Your Choices About Location and Network Measurements

  • You can turn off the App's access to your location at any time in your device settings. Network measurements will then be taken without location, and features that need location while recording may not work.
  • You can ask us to stop collecting device and network measurements from your account, and to delete those we hold, using our data deletion request page or the contact details below.
  • On mobile data, the App limits speed tests to a small daily allowance (currently about 15 MB per day). Background tests run only while your device is charging and connected to Wi-Fi.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Personal data will be deleted or anonymised once it is no longer required for the purposes collected, unless we have a legal obligation to retain it. Data uploaded during speed tests is random test data with no personal content, and is overwritten or deleted regularly. Support conversations are kept for as long as needed to help you and to improve our support. Anonymised or aggregated data may be retained indefinitely. Data already delivered to dataset customers before a deletion request cannot be recalled from them.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These include:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to delete your personal information
  • The right to restrict or object to our processing of your personal information, including processing based on our legitimate interests
  • The right to data portability
  • The right not to be discriminated against for exercising your privacy rights (California residents)
  • The right to opt out of the sale or sharing of personal information (California residents)
  • The right to limit the use and disclosure of sensitive personal information, such as precise geolocation (California residents)
  • The right to request information about categories of personal information collected, sources, business purposes, and third parties with whom information is shared (California residents)
  • The right to withdraw consent at any time (GDPR and UK GDPR residents)

To exercise these rights, including to opt out of the sale or sharing of your personal information, use our data deletion request page or contact us using the information provided at the end of this Policy. We may need to verify your identity before fulfilling certain requests. Authorized agents may submit requests on behalf of California residents, subject to verification.

International Data Transfers

If you are located outside the United States, UK, or EU, your personal data may be transferred to and processed in countries that may not have the same level of data protection as your home country. Where required, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or UK Information Commissioner.

Children's Privacy

Our Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Where required by law, we will also notify you directly and/or seek renewed consent before making material changes to how we process personal data.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us using the Customer Support feature in the App, by email at support@acuityai.sh, or by mail at Acuity Platforms Inc., 16192 Coastal Highway, Lewes, DE 19958, United States. To request deletion of your account or data, use our data deletion request page.

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